Returns Policy

Returns / Exchanges

If you would like to make an exchange or receive a refund for purchased products, the following rules apply. The customer has the right to cancel the purchase contract without giving reasons within 14 days after receiving ordered product.

Wrong or damaged item

Regarding possible reclamations, Pellicabo baby follows the Federacja Konsumentów (visit http://www.federacja-konsumentow.org.pl/ to learn more). Always contact us at +48 503420057 or pellicanobaby@gmail.com prior to sending the item back. The item must be returned within a 14 days after reciving ordered product  and with an explanation of the damage or defect. Don’t forget to save your receipt and to include it when shipping the order back to us so we can pay you back for the shipping cost.

All  returns shoul be send to
Pellicano
Maria Urbańska-Bąk
os. Jagiellonskie 61/8
Poznań/
Poland

If you are choosing DHL to send any packages to Pellicano Baby, you are doing so on your own responsibility. DHL does not have pick up locations in Poznań and the only DHL pick up point is located 20 km from Pellicano Baby's location. Pellicano Baby is not travelling outside of the city limits to pick up any packages. Therefore Pellicano Baby cannot be held responsible for any lost or returned packages via DHL. We will not cover any costs that may arise if customers decide to send packages to Pellicano Baby via DHL.